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Letter of complain

Dear Sir or Madam,


I am writing to complain about a wrong delivery.

I ordered a medium-sized short-sleeved apple-green shirt. But you sent me two extra-large long-sleeved shirts in horrible black and cherry red.

As if this were not enough, I waited three weeks instead of your promised four-days time of delivery.

You can imagine how disappointed I am to have received this package. I feel that your company is directly to blame.

I am, therefore, writing to return this package. You wrote that the colour I ordered is not available. Please send me an alternative for the shirt in other colours or I will have to request an immediate refund of the money I spent on the shirt.

I look forward to receiving your prompt reply.


Yours faithfully

129 words

Word List

kitchenware   Küchengeschirr
toiletry   Toilettensache, Toilettenartikel
drugstore   Apotheke
set lunch   Tagesmenü
flattering   schmeichelhaft
tenant   Mieter, Pächter
subtenant   Untermieter
among   unter; zwischen
craft   Fahrzeug, Handwerk
craftsman   Handwerker
vending   Verkaufs..., kaufend
acceptable   annehmbar; akzeptabel
announcement   Ankündigung
annoy   belästige; ärgern
I'm annoyed about it.   Ich ärgere mich darüber.
blame   Schuld; Tadel
Don't lay the blame on me!   Schieben Sie die Schuld nicht auf mich!
bracelets   Armbänder
branch   Branche, Abteilung, Fachgebiete, Filialen, Äste
carve   zerlegen, schnitzen
challenge   Herausforderung
chest   Brust, Brustkorb
chest of drawers   Kommode
convenient   bequem; komfortabel; geeignet; günstig; passend
It is not convenient for me.   Es passt mir schlecht.
cupboard   Geschirrschrank, Schrank
exclusive   ausschließlich
executive   ausführend
fondness   Vorliebe, Zärtlichkeit
indoors   innen
invention   Erfindung
lightweight   Leichtgewicht, leicht
luxury   Luxus, Aufwand
misleading   beirrend; irreführende
passer-by   Vorübergehende
persuasive   überzeugend
precious   kostbar
purchase   Kauf
pushy   aufdringlich
recital   Vortrag
retail   Kleinverkauf
rings   klingelt
rude   unanständig, unhöflich
scenario   Drehbuch, Szenario
substitute   Stellvertreter, ersetzen
treat   Vergnügen, behandeln; betrachten; freihalten
trolley   Karren, Wagen
warmly   warm
lukewarmly   lau


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